All CITYSPORTS® products come with a one-year warranty.
If your goods are faulty, you are entitled to a repair or replacement of the item or affected part.
Please inspect your goods upon delivery.
Any issue regarding incorrect, damaged, or defective goods should be reported to us within 96 hours of receipt.
To make a claim:
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Contact support@citysportspro.com
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Include photos/videos and a brief description of the defect
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Provide your name, order number, and delivery address
We reserve the right to request images or conduct an inspection and will provide a suitable remedy in compliance with EU consumer rights.
Return Address
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact our support team:
📧 support@citysportspro.com
🕒 Available Monday–Friday, 9 AM – 5 PM (CET)
CITYSPORTS® — Move Freely. Live Actively.